Refunds and Returns

Here is the Legal Stuff our solicitors made us write in here. Don't let it put you off, the returns and refund procedures are generally pain-free.

For all refunds and returns to Sound Computers, please email or call before an attempt is made. We may be able to solve your issue over the phone or through email tech support. If the problem cannot be solved and the return policy criteria listed below is met, you will be issued a Return Merchandise Authorization number. Your RMA number is unique and MUST accompany your product when returning it to Sound Computers. Original Receipts are also required.
All products approved for return to Sound Computers must be packaged securely and include all manuals, accessories and original packaging. Do not deface the manufacturers packaging. All returns shipping costs shall be absorbed by the customer.
Unwanted or unsuitable products may be returned to Sound Computers within 7 working days of receipt as long as the goods are not opened and the packaging remains in an "as new" state. In such cases standard RMA procedures still apply. Goods must be returned at your own expense.
Products received "dead on arrival" or products that develop faults under normal warranty conditions MUST be submitted to Sound Computers for processing within 14 days of receipt. When the goods are returned to us including all manuals, accessories and original packaging and the fault has been verified, we’ll replace the product.

Goods faulty within the warranty period but after 14 days since receipt are entitled to a warranty repair. Some manufacturers require that the end user contact them directly regarding faulty products, and not the retailer. In such cases please contact Sound Computers and we will be happy to supply you with the manufacturer's contact details. Please note that your statutory rights are not affected, if you are having problems contacting/dealing with the manufacturer, we will be happy to do it for you however please bear in mind that it usually takes up to 6 weeks for us to process a warranty repair due to additional process steps. The quickest route is usually always for customers to contact the manufacturer directly.
If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a full refund to you via your original payment method

Opened Software Cannot be Returned.

Please note items mistakenly returned as faulty will incur a €20 fee excluding all other delivery charges.
Unwanted items returned for a refund will be accepted only if returned unopened within 7 days of purchase.
Any goods returned without a valid Returns Authorization (RMA) number will be ignored and package will have to be collected from our warehouse at customer’s expense.
Upon authorization, the Returns (RMA) number is only valid for 10 days. If the item has not been returned within this time the returns authorization will be terminated without warning.
Your returns number MUST be fixed to the OUTSIDE of the packaging or your return will not be accepted into our warehouse. Please do not write on package.

Important note on LCD Screens.

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub pixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard. Please check the accepted tolerances on manufacturer sites before returning TFT's due to dead pixels as accepted tolerances will not be regarded as faulty.